We Strive To Make Your Pet Thrive



Australian Veterinary Hospital


Frequently Asked Questions

  The following information may answer some of the questions you may ask about the practice, but please do not hesitate to ask us if you have any other queries.

 

What are your clinics hours?

We offer consultations by appointment between 7.30  am and 10.00 pm, Saturdays to Thursdays. An appointment system helps to reduce waiting time and enables us to see animals with infectious problems away from other pets.  It obviously helps the system to run smoothly if you try to keep to our appointment on time, and give as much notice of cancellation as possible.  The telephones are manned for routine enquiries.

 

Will I see the same vet each time I visit?

Whenever possible, we try to arrange follow-up treatment with the same vet to give continuity.  If you wish please do not be embarrassed to ask to see a particular veterinary surgeon when you make your appointment.

 

What do I do in an emergency?

Telephone the surgery first and arrange an emergency appointment.  You can contact a veterinary surgeon 24 hours a day by telephoning the normal surgery number, but resist the temptation to rush straight down to the surgery with your pet as the duty vet may not be there at the time.  The more urgent the problem, the more important it is to telephone first.

 

What is your policy on vaccinations?

Kittens should receive their first vaccination against cat ‘flu, infectious enteritis, and feline leukaemia virus once they reach nine weeks of age, with a second injection three weeks later. Puppies normally receive their first vaccination at eight to ten weeks of age, the second at twelve weeks and can then mix with other dogs one week later.  Both dogs and cats require an annual booster vaccination and health check, but you should receive a reminder when it is due.  Vaccination against kennel cough is advisable for dogs that are going into boarding kennels, attending training classes or dog shows.  Rabbits should be vaccinated annually against myxomatosis and Viral Haemorrhagic Disease, But those vaccines do not exist in the UAE.

 

What about worming?

Dogs and cats should be wormed twice a year, even if you see no sign of worms.  Puppies should be wormed every two weeks until they are twelve weeks old, then every month until they are six months, then at nine months, a year, and every three months after that. Alternatively, Stronghold, a spot-on formulation can be applied to the back of the neck once a month, which will give continual protection against roundworms, fleas, sarcoptic (fox) mange in dogs and ear mites in cats. We are happy to offer advice on the most effective product for your pet.

 

Do you make house calls?

We now run a mobile veterinary unit, It takes very much longer to visit your home than for an appointment in the surgery, and this has to be reflected in the fee charged. Please ask at reception for further details. This facility is only available during normal practice hours. We can arrange for collection and return of your pet for operations, and offer a free delivery service within our area for petfood orders over AED 300.00 in value.

 

What can I do if I am unhappy about the treatment my pet is receiving?

We all try our best to provide a high standard of care for your pet, but sometimes treatment does not progress as hoped.  It is essential that you assist us by bringing your pet back for re-examination when requested.  Please do speak to us to discuss any concerns you may have about treatment.  If we are not able to solve the problem ourselves we are able to arrange a second opinion with a veterinary surgeon that specialises in that particular field.  Do not be embarrassed to ask for a second opinion if you feel the time has come to seek one.

 

What services are you able to offer to help me care for my pet?

We take great pride in providing a fully comprehensive service.  Our facilities include a fully equipped operating suite, hospitalisation with intensive care when necessary, radiography, ultrasound, laboratory diagnosis, and dentistry.  We are happy to offer advice to assist you throughout the life of your pet, from selecting and purchasing a suitable companion, through feeding and preventative health care, to the special needs of the elderly pet.

 

Finally, if you do have any criticisms or constructive suggestions, our practice manager, or partners would be happy to receive your comments.  We can only set about trying to solve a problem once we are made aware it exists.